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CITS has been at the forefront of providing service level agreements (SLAs) to companies and organizations. Service level agreements are a highly effective tool providing help to companies and their clients - to manage their expectations, clarify their responsibilities, and to objectively assess the effectiveness of the services. SLAs reduce the cost of running a business, while giving a boost to productivity.

Without SLAs, an enormous demand is exerted on the resources and the time of companies in areas which are not in their core businesses. At CITS we are committed to handle and manage these tasks for you, thus freeing your personnel to focus in other aspects of your core business and needs.

What do SLAs really accomplish?
Service level agreements can be defined as the provision of specific services by one entity to another. Service goals are negotiated, service expectations are discussed, responsibilities are clarified, and service delivery is tracked and reviewed.

Through SLAs, companies maintain regular contact with their clients, review the effectiveness of the services systematically, and resolve service issues amicably.

SLAs provided by CITS help businesses benefit in the following ways:

Improve communications - By providing a context for communicating, improving the understanding between your company and your clients, facilitating sharing of important information, providing timely feedback - both ways, and reducing the intensity of complaints.
Manage Expectations - By clarifying the scope of the services, providing a context for setting realistic and reasonable expectations, establishing priorities, articulating service levels, and clarifying division of responsibilities, among others.
Improve Service Delivery - By providing an objective basis for assessment of effectiveness of the service, improving actual service quality, setting performance thresholds, strengthening service orientation, and creating a basis for improving client satisfaction, etc.
Building Trusting Relationships - By cultivating a collaborative approach, helping your company and your clients transform unfavorable relationships to successful ones, and conveying to your clients that your company cares.
Strengthen the Company's Focus - By providing a link between the services of your company and its business objectives, creating accountabilities between cost and performance, and creating awareness of the tradeoffs between cost and benefit, among others.

CITS can provide your business all of the above. We provide an annual support contract to help manage your IT systems. Our specialized professionals in each issue, such as Cisco professionals to manage your Cisco problems, experts in mail server for mail server support, in addition to experts for scanning services, printing services, IT security, and backup network professionals, among others, can make daily or weekly service visits, as required. We also provide SLA for printing of drawings and archiving.

You can also take advantage of our online capability. Your needs can be submitted online and CITS will fulfill them online as well.

CITS are a CompTIA Authorized A+ Service Center, a Cisco Small and Medium Business Partner, as well as a Microsoft Registered partner, among others.

We can help you create the proper SLAs for all the right reasons; ensure that no key elements are missed, and that they are managed correctly.

CITS has professional expertise and resources at its command to manage Information Technology (IT) Projects. We are adept at providing IT project management services to organizations and companies that require professional services for:

IT System Setup
IT Systems up-gradation
Project Mobilization
Network Security
Networking Cabling
Email System
Disaster Recovery Solutions
Software Development
Document Management Systems
Drawing Management and Archiving Systems
Voice over IP (VoIP)
Network Security
Audio Visual Setup
Other Related IT Services

As is the case with all IT project management assignments, CITS would be associated with you right from inception - from the project planning stage, as this is where the basic foundation for the project design stage is laid. This will be followed to a build and test phase, and further to an integrated phase, training and 'go live' phases, and the final close out phase.

Our IT Project Management services will take you to The Next Level in Business.

During the entire lifecycle of the project, CITS will ensure the security and integrity of the project. Our clients can rest assured about privacy and other security matters, as we ensure protection through secured permissions, virus scanning equal to the best available in the industry, along with daily backups. The numbering, revision, and status of all documents is securely controlled in a document issue register, and the latest upgraded version of a document is always available.

Our clients fully control who will have access to those documents, along with who will have the right to edit them. This will ensure that sensitive information remains secure.

Today, businesses are so structured that most of the employees are either on the road, or on remote sites - maybe half way across the globe. CITS will ensure that your staff whether in office, on road, or at some remote site, will be connected to you, and with your web based business applications, through the Internet. The systems we will put in place will allow you to organize and manage schedules, share documents, and access databases - all in real time - and from a single point of access.

As is common with most IT project management assignments, CITS will also provide simple applications that involve control and sharing of documents and information to your staff, clients, and business partners - leading to easy and cost effective collaboration.