Products And Services | IT Consulting Services | Service Level Agreements | IT Security

Aconex | IT Project Management | IT Training | Internet Hosting

Web Site & Application | Selling Hardware/Software

CITS provides its clients with Aconex service. Aconex service is a document management system that uses the Internet to manage information for projects - big, medium, and small – in the field of the project management, construction and engineering.

By providing this secure and highly reliable system for project information management, CITS helps you reduce project costs, save time through project management efficiencies, and reduce your exposure to project risks.

The Aconex service through CITS helps you capture, distribute, and access documents from anywhere and at any time, in real time. This online document management system helps you reduce your paper, mail, and postage costs; provides you with instant data capture; allows you efficient bulk upload and download facilities; and complete document control.

Through this service, CITS takes you to The Next Level in Business.

Construction project management is all about drawings, tenders, contracts, reports, schedules, project instructions, and variations . . . and keeping track of all this is a real killer. But, not with the Aconex service that CITS provides.

You will have all the details of the construction project at one place – in a master online document management file. Only those who are authorized will be entitled to access documents, drawings, and files from anywhere. This saves you the trouble of toting and managing bulky drawings while on the move. You can arrange to have the drawing printed from your print center and delivered to you, on arrival, at the site.

With this online management system, you, your project team, and your staff on the move are always assured of the latest versions of the documents. As soon as a revision is made, the copy can immediately be updated – at a click of a button. No emails, faxes, couriers, to keep your mobile staff updated with every revision.

Our Aconex service provides you with a complete online document management history, previous versions, et al. No more drawing racks and filing cabinets cluttering up your office.

Aconex service through CITS is an ideal software solution for the construction and engineering companies. Such companies depend on timely and accurate communication, completion of projects on time, and within budget.

Our construction and engineering project management software can save you generating thousands of documents and pages of correspondence – which on top of being expensive is also a security risk. Our Aconex service streamlines the flow of information and provides easy, controlled, as well as rapid access to the right and updated information.

CITS offers high quality IT products and services across the region. We have helped organizations with their online, as well as their offline applications, with their specific software development, in addition to helping optimize their hardware, software services, IT governance, application delivery, and support needs, among others.

Products and services from CITS, though not exhaustive, include the following:
IT Consulting Services - At CITS, we gladly accept challenges to support your organization, needs and time constraints. We provide IT consultancy services to companies that require professional services to meet the demands for high quality in IT services and products throughout the regions where we have our network. Our services include helping you to implement your IT projects. When providing IT consulting services, we operate by this tenet: You run your business; we, at CITS will advise you on how to benefit from IT by improving your Business Processes.

1. IT Project Management - We have professional expertise and resources at our command to manage Information Technology (IT) Projects. We are adept at providing IT project management services to organizations and companies that require professional services. We would be working with you right from the beginning - from the project planning stage, as this is where the basic foundation for the project design stage is laid. This will be followed to a build and test phase, and further to an integrated phase, training and 'go live' phases, and the final close out phase.

2. Service Level Agreements - CITS has been at the forefront of providing service level agreements (SLAs) to companies and organizations. This highly effective tool will help reduce the cost of running your business, while giving a boost to productivity. Our annual support contract will take care of your Computers, Servers and Applications and will give periodic reports about your network.

3. Web Site & Application Development And Management - CITS is also one of the most driven and innovative Website and Applications Development Company in North America and the Middle East. We provide a number of professional services, including website development - from content management to Internet marketing; developing applications for businesses to implement business processes through our developed IT software; as well as multimedia presentations developments.

4. Aconex Service - It is a document management system that uses the Internet to manage information for projects - big, medium, and small - in the field of the construction and engineering. Through this secure and highly reliable system for project information management, CITS helps you reduce project costs, save time through project management efficiencies, and reduce your exposure to project risks. Aconex, who is our partner in providing IT services, provides an ideal software solution for the construction and engineering companies who depend on timely and accurate communication, completion of projects on time, and within budget.

5. Selling Hardware/ Software - In addition to developing software to meet your business needs, we also sell a variety of software products, such as Anti-Virus, Backup, Microsoft Applications, in addition to our very own ready-made software. CITS also sells IT hardware products, such as Computers, Printers, Scanners, Notebooks, Faxes, and telephones, among other products. Our software and hardware products come from Microsoft, Symantec , Cisco, Dell, Acer, and HP, among others. Our professionals ensure that the hardware of the computers, and the speed of the printers we sell to you are commensurate with the requirements of your business.

6. Internet Web Hosting Solutions, Internet Marketing Etc. - We also offer domain registration and hosting services, in addition to providing e-Marketing solutions. Our web hosting solutions are flexible and our domain registration services come with much improved domain management tools. Our e-Marketing solutions offer a blend of solutions to include e-mail marketing, search engine monitoring, and statistical analysis, among others. Details can be reviewed at http://www.canadaITS.net.

7. IT Training - Based on the knowledge and proven techniques, the consultancy division of CITS offers a complete range IT training packages. The training we offer, focused on the needs of your organization, is tailored to suit your requirements and the unique circumstances of your organization. Our IT training instructors are experts in their respective area of specialization, and have extensive experience of designing, and implementing solutions.

Our Enterprise Resource Planning systems (ERPs) will help integrate all data and processes of your organization into a single unified system, eliminating the need for external interfaces previously required between systems. ERP implementation is one of our very strong points.

We also provide the traditional Customer Relationship Management (CRM) tools that are integrated end-to-end across marketing, sales, and customer service. Our CRM packages come with three fundamental components:

• The automation of basic business processes (marketing, sales, service etc)
• The analysis of customer data and behavior
• And communication with clients

To meet the demands for high quality in IT services and products throughout the regions where CITS has its offices, Clients & network, we provide IT consultancy services to companies that require professional services for:

• IT System Setup
• IT Systems up-gradation
• Project Mobilization
• Network Security
• Networking Cabling
• Email System
• Disaster Recovery Solutions
• Software Development
• Document Management Systems
• Drawing Management and Archiving Systems
• Voice over IP (VoIP)
• Network Security
• Audio Visual Setup
• Other Related IT Services

At CITS, we accept your IT issues as challenges that we strive to resolve efficiently and practically. Whether you are upgrading your operating system, or moving to a newer one, our dedicated professionals will get your system up and running quickly.

Many IT services give up upgrading long-lived systems, as they are difficult to upgrade. Over the years, you may have had different nodes running different software versions, which may not be fully compatible. Upgrading them at once may not be possible, but we have the wherewithal and infrastructure to address these challenges to upgrade your systems with a very limited service disruption.

If you are looking for specific software development to fit into your specific business requirements, or if you are on the look out for specific online or offline applications, this is the right place. CITS has all the necessary experience to help your realize your plans.

You run your business; we, at CITS will inform you on how to benefit from IT capabilities by improving your Business Processes. Let CITS take you to The Next Level in Business.

CITS' Enterprise Resource Planning systems (ERPs) will help integrate all data and processes of your organization into a single unified system through use of multiple software and hardware components. Our ERP systems eliminate the need of external interfaces between systems. In addition, it offers standardization, lower maintenance, and easier and greater reporting capabilities, as all data is stored in a single database. Our ERP systems include manufacturing processes, construction management, supply chain management, warehouse management, financials, human resources, Customer Relationship Management (CRM), hospital and medical records, among other areas.

If you are looking for dedicated and professional IT consultancy services, the buck stops at CITS.

CITS has been at the forefront of providing service level agreements (SLAs) to companies and organizations. Service level agreements are a highly effective tool providing help to companies and their clients - to manage their expectations, clarify their responsibilities, and to objectively assess the effectiveness of the services. SLAs reduce the cost of running a business, while giving a boost to productivity.

Without SLAs, an enormous demand is exerted on the resources and the time of companies in areas which are not in their core businesses. At CITS we are committed to handle and manage these tasks for you, thus freeing your personnel to focus in other aspects of your core business and needs.

What do SLAs really accomplish?
Service level agreements can be defined as the provision of specific services by one entity to another. Service goals are negotiated, service expectations are discussed, responsibilities are clarified, and service delivery is tracked and reviewed.

Through SLAs, companies maintain regular contact with their clients, review the effectiveness of the services systematically, and resolve service issues amicably.

SLAs provided by CITS help businesses benefit in the following ways:

• Improve communications - By providing a context for communicating, improving the understanding between your company and your clients, facilitating sharing of important information, providing timely feedback - both ways, and reducing the intensity of complaints.
• Manage Expectations - By clarifying the scope of the services, providing a context for setting realistic and reasonable expectations, establishing priorities, articulating service levels, and clarifying division of responsibilities, among others.
• Improve Service Delivery - By providing an objective basis for assessment of effectiveness of the service, improving actual service quality, setting performance thresholds, strengthening service orientation, and creating a basis for improving client satisfaction, etc.
• Building Trusting Relationships - By cultivating a collaborative approach, helping your company and your clients transform unfavorable relationships to successful ones, and conveying to your clients that your company cares.
• Strengthen the Company's Focus - By providing a link between the services of your company and its business objectives, creating accountabilities between cost and performance, and creating awareness of the tradeoffs between cost and benefit, among others.

CITS can provide your business all of the above. We provide an annual support contract to help manage your IT systems. Our specialized professionals in each issue, such as Cisco professionals to manage your Cisco problems, experts in mail server for mail server support, in addition to experts for scanning services, printing services, IT security, and backup network professionals, among others, can make daily or weekly service visits, as required. We also provide SLA for printing of drawings and archiving.

You can also take advantage of our online capability. Your needs can be submitted online and CITS will fulfill them online as well.

CITS are a CompTIA Authorized A+ Service Center, a Cisco Small and Medium Business Partner, as well as a Microsoft Registered partner, among others.

We can help you create the proper SLAs for all the right reasons; ensure that no key elements are missed, and that they are managed correctly.

CITS provide high quality IT services and products to a multitude of medium to large, local, national, and international organizations. Our main focus is on:

• Construction and Contracting Companies
• Engineering Companies
• Real Estate
• Small and Medium Businesses
• Financial Institutions
• Embassies
• Palaces and VIP Clients

To meet the demands for high quality in IT services and products, CITS provides a number of professional services, including website development - from content management to Internet marketing; developing applications for business to implement business process through our developed IT software; as well as multimedia presentations developments.

Our services and solutions will help enhance your business, marketing and profit goals.
Through the IT services and products provided by CITS, you will soar to The Next Level in Business.

In addition to being one of the fastest growing IT companies in North America and the Middle East, CITS is the most driven and innovative Website and Applications development company.

Our team of young IT professionals have the skills and the expertise of turning your website into an extraordinary Internet marketing tool - visually impressive, and effectively representing your business image and philosophy. Your website is the first place where your customers or clients will learn about you. It is vital for your business interests that you are able to manage a consistent flow of information.

At CITS, we custom build your website to suit the needs of your organization. The website, integrated with your marketing strategy, will enhance your business profitability. Our content management systems will provide your business with quick access to information and services, enabling your staff to do their jobs more efficiently, make superior informed business decisions, become smarter, and making your business more competitive.

With the Internet becoming more interactive, a new word has entered the IT lexicon - Multimedia. This new concept in the area of information has opened up new vistas for creative expression. More and more organizations are opting for multimedia presentations, and CITS is at the forefront of multimedia presentations development.

Our IT professionals have the capability to develop and deliver a number of multimedia products, such as:

• Corporate presentations
• Mobile applications
• Animated screensavers
• 3-D walkthroughs

We are known to develop and deliver high quality services at a minimal cost.

In short, CITS will help you achieve remarkable results.

CITS has professional expertise and resources at its command to manage Information Technology (IT) Projects. We are adept at providing IT project management services to organizations and companies that require professional services for:

• IT System Setup
• IT Systems up-gradation
• Project Mobilization
• Network Security
• Networking Cabling
• Email System
• Disaster Recovery Solutions
• Software Development
• Document Management Systems
• Drawing Management and Archiving Systems
• Voice over IP (VoIP)
• Network Security
• Audio Visual Setup
• Other Related IT Services

As is the case with all IT project management assignments, CITS would be associated with you right from inception - from the project planning stage, as this is where the basic foundation for the project design stage is laid. This will be followed to a build and test phase, and further to an integrated phase, training and 'go live' phases, and the final close out phase.

Our IT Project Management services will take you to The Next Level in Business.

During the entire lifecycle of the project, CITS will ensure the security and integrity of the project. Our clients can rest assured about privacy and other security matters, as we ensure protection through secured permissions, virus scanning equal to the best available in the industry, along with daily backups. The numbering, revision, and status of all documents is securely controlled in a document issue register, and the latest upgraded version of a document is always available.

Our clients fully control who will have access to those documents, along with who will have the right to edit them. This will ensure that sensitive information remains secure.

Today, businesses are so structured that most of the employees are either on the road, or on remote sites - maybe half way across the globe. CITS will ensure that your staff whether in office, on road, or at some remote site, will be connected to you, and with your web based business applications, through the Internet. The systems we will put in place will allow you to organize and manage schedules, share documents, and access databases - all in real time - and from a single point of access.

As is common with most IT project management assignments, CITS will also provide simple applications that involve control and sharing of documents and information to your staff, clients, and business partners - leading to easy and cost effective collaboration.

In a world where computer hacking has become an international problem, cyber terrorism is on the rise, and government regulations are becoming more stringent, companies are becoming increasingly concerned regarding the security of their networks.

A recent Computer Crime and Security Survey, conducted by the Computer Security Institute and the FBI in America, showed that over half of all companies surveyed detected unauthorised use of their computer systems.

Canadian ITS puts security right at the top of the agenda. Our experts are qualified to the highest levels, including the 'gold standard' in cyber security certification - the Certified Information Systems Security Professional (CISSP), which is a vendor-neutral certification governed by the International Information Systems Security Certification Consortium.

Network security is a multi-step process that encompasses assessing, planning, monitoring and enforcing security policies, testing for network usage and compliance, to find out who is really using the network, since the ability to detect any unusual network activity, or possible vulnerabilities, is essential to determining if the network is still secure.

We can conduct a penetration test on your network, evaluating its security by simulating an attack by a cracker. The process involves an active analysis of the system for any weaknesses, technical flaws or vulnerabilities. This analysis is carried out from the position of a potential attacker, and can involve active exploitation of security vulnerabilities.

Any security issues that we find will be presented to you, together with an assessment of their possible impact and a technical solution.

We will assist you in setting up appropriate firewalls to keep potential hackers at bay, and we can advise you in the setting up of a security management system to monitor and manage your networks.

Canadian Information Technology Solutions Inc., CITS, also offers domain registration and hosting services, in addition to providing E Marketing solutions. We offer flexible Internet web hosting solutions and our domain registration services come with much improved domain management tools.

Web hosting through Windows 2003 IIS 6.0 Operating System by CITS supports a variety of languages and programs, such as;

• Macromedia Shockwave & Flash
• Microsoft SQL Server 2000
• Microsoft Access Database
• MySQL Server 4.1
• Microsoft 2002 Front Page extensions
• JAVA Applets
• ActivePerl

In addition, with the new account we offer the following additional features:

• ASP & ASP.NET 1.1 / 2.0
• PHP 4.4.2 / 5.1.4
• MSXML 6.0

Our domain name registrations at discounted prices offers one of the best values you can ever receive. Each domain name through CITS is highly versatile, easy to use, and includes powerful tools, for beginners, as well as for advanced users.

Standard domain features from CITS includes:

• Virtual Host Headers
• Host up to 50 domains
• 15 sub-domains for each hosted domain
• International Domain Name Support

Email features include:

• Email Alias / Forwarding
• Email Auto Responder
• Managed SPF records for reduced spam
• Up to 150 Pop Email Accounts
• Outgoing SMTP Server
• Webmail
• Email Pop Catch All*

These features are in no way exhaustive, and are only indicative. Features with * are offered with new accounts only.

CITS also offers E Marketing solutions. Our integrated approach to both new, as well as for existing Internet presences offers a blend of solutions to include e-mail marketing, search engine monitoring, and statistical analysis, among others.

Our integrated solution offers the following benefits:

• You can re-use existing on-line profiles
• ROI enhanced through embedded best practices
• Custom feedback and monitoring
• Statistical analysis of web site activities
• Built-in database with download capabilities
• Integrated customer preferences
• Seamless incorporation with desktop technologies
• Multiple media format support

Why Choose CITS?
Our Internet web hosting and e marketing solutions are equal to the best available, and through us you reach The Next Level in Business!

We are firmly focused on delivering result-oriented solutions that directly impact your bottom line.

Mindful of our motto: The Next Level in Business and mindful of the fact that the success of your business depends on your informed workforce, the consultancy division of CITS offers a complete range IT training packages. Based on our knowledge and proven track record, our IT training package includes:

• Security Training
• Network Administration
• Office Applications
• Applications

Security Training covers a broad base to include networks, operating systems, databases, software, security, e-commerce, and project management, among others.

Networking is becoming more and more complex, with LANs and Wide Area Networks being linked with Internet and Intranet. These platforms, themselves, are becoming more complex requiring the need for training in Network Administration.

Addressing the needs of our IT clients, CITS has created a comprehensive training course of Office Applications and other Applications.

The IT training we offer is focused on the needs of your organization. Our training courses are tailored to suit your requirements and the unique circumstances your organization faces. Depending on your needs, our courses are available in a classroom format, or on a one-to-one basis. The courses focus on a training strategy that is cost effective, and your staff, at all levels of your organization, is benefited.

Our IT training instructors are practicing consultants. Each is an expert in his/her respective area of specialization, and has extensive experience of designing, and implementing solutions. With the thorough expertise of the subject along with experience at the 'shop floor,' CITS offers one of the best IT training courses across all disciplines of Information Technology.

This is a chance for your organization to impart unmatched IT training to your staff, commensurate with your business requirements.

Coming Soon

CITS provides high quality services and products helping organizations optimize their hardware, software, services, support needs, IT governance, application delivery, and application management practices.

addition to developing software to meet your business needs, we also sell a variety of software products, such as Anti-Virus, Backup, Microsoft Applications, in addition to our very own ready-made software.

There is a vast variety in Anti-Virus software products out there, and we, at CITS, ensure that the products we recommend fits your specific requirements. This is our stance, irrespective of the software product we sell.

CITS also sells IT hardware products, such as Computers, Printers, Scanners, Notebooks, Faxes, and telephones, among other products. Our software and hardware products come from Microsoft, Symantec , Cisco, Dell, Acer, and HP, among others. The hardware products we sell fit the requirements of your business, leaving you with optimum efficiencies. Our professionals ensure that the hardware of the computers, and the speed of the printers we sell to you are commensurate with the requirements of your business.

The Scanners on offer through CITS are equal to the best available in the market. Whether it is an old family snapshot, or your business documents you are scanning, our scanners deliver the highest in quality scanning performance - the best in color dpi resolution.

In the same manner, our other IT hardware products, such as the Notebooks, Desktops, servers routers, firewalls Faxes, and a variety of Telephones meet the best of standards and quality requirements.

At CITS, we have a reputation to protect and maintain, and so ensure that all the IT hardware and software products we sell are the most superior in quality and performance - and at a very reasonable cost to you.